Starting in 2006, one year after the Wynn hotel & casino opened, Steve Wynn had a meeting with dealers and management about a salary discrepancy.
At the time the dealers were making $80,000 per year and their bosses, the floormen, only made $60,000 per year.
Everyone was in agreement that the floormen needed a raise. Wynn moved the floormen from salary to hourly, plus a $19 raise per hour, plus
percentage of the dealer’s tokes
. This was where the controversy started. There was a policy in
the employee handbook (and it is a standard policy everywhere) that says "No policy concerning tips can be changed without a vote from the
" Steve Wynn had the language removed and there was never a vote. Steve Wynn dismantled the
and instead of the dealers handling their own money, now the casino had
the dealer’s tips under lock and key. The dealers could no longer count their own money, they couldn’t watch their tips being counted in person (now the
soft count does it) and the dealers have no say in any of the process. Other employees take care of it all and the dealers can’t tell if anyone is stealing
. The dealers couldn’t believe that Wynn forced them to use their tip money to pay their
bosses. In 2008 the tip pooling policy was expanded to the Encore.
Supervisors never wanted this change. Wynn decided this without any say from employees. The floormen went from making $60,000 per year to making $90,000 per
year and the dealers went from $80,000 per year to $55,000 per year. With this new policy Wynn is saving money by using the dealer’s tips to pay the salary
of his employees; which is a direct benefit to Wynn.
A large number of dealers complained to the Labor Commissioner but he said it wasn’t his jurisdiction. So a couple dealers sued Wynn and took it all the way
to the Nevada Supreme Court. The judge told them “This isn’t our jurisdiction. You need to speak to the Labor Commissioner.
So the dealers went back to the Labor Commissioner for a second time and, in 2010, he decided, “Wynn has broken no laws due to the fact that the company
didn't retain the tips and instead redistributed them to employees. Nor did the company gain any direct financial benefit, so they can continue with the policy.
So the dealers took the case back to court to appeal the ruling.
During 2010, two groups tried to put an initiative petition on the election ballot, the first group was PEST (Prevent Employers from Seizing Tips) and the second group
was We the People Nevada. Unfortunately, Secretary of State Ross Miller ruled that the petition was defective and would not be put on the ballot; and the U.S. Ninth
Circuit Court of Appeals upheld his decision.
In November 2011, the district court judge ruled that the controversial tip policy did not comply with Nevada law. The judge also ruled that Nevada's labor commissioner,
Michael Tanchek, erred when he found that the tip-pooling policy didn't violate state law. The judge determined that the $5 million per year that was being redirected
from the dealers to management was in fact a direct benefit to Wynn, who does not have to pay the salary increase. Wynn's lawyer appealed the ruling and the case will
now go before the Nevada Supreme Court.
Wynn also expanded this policy so it affects non-dealers, such as bartenders and cocktail waitresses. Starting in 2006 union workers from Wynn's Tryst and XS nightclubs
sued Wynn over violation of their labor agreement between Wynn and the Culinary Union. Wynn forced the union-covered nightclub employees to share their tips with management.
The lawsuit was seeking to stop this policy by requesting an account of all money taken from the employees and seeking that those "misappropriated gratuities
This tip-sharing point system changes at management's discretion, according to how much is collected and how many employees work per night. Because management divides the tips
at the end of the night, workers say they don't know who gets what or how much ends up in the managers' envelopes.
When the union contract was originally signed, the language gave the waitresses and bartenders limited rights. They were allowed to form a
which was run by their peers and they were allowed to vote on certain issues. However, when the
voted against allowing managers to share their tips Wynn rejected the vote. When the committee demanded that their tips be kept in a public location monitered by surveillance,
that vote was also rejected by management. The tokes are being kept in a private office where anyone can have access to the thousands of dollars worth of tips stored there.
In July 2011, a federal judge dismissed a lawsuit filed by a group of nightclub workers protesting the controversial policy. Wynn's attorneys argued that these disputes should
be settled in an arbitration procedure as required by the workers' labor contract and the judge agreed.
Dealers get paid minimum wage plus tokes
and floormen are paid salary.
Minimum wage in Las Vegas shot up from $5.85/hour to $7.25 (if the company offers insurance)or $8.25 (if the company doesn’t offered insurance)
. Because floormen get
paid salary a lot of floormen are forced to work overtime plus 6 to 7 days per week. The average amount a floorman makes is $150 per day. Normally floormen haven't been
able to accept tips because it compromises game security; since floormen are the ones that have the ability to rule in favor or against a player when a dispute arises.
If the floormen are allowed to accept tips then they would not be an unbaised third party.
When a player is on a table what they normally see when they give their dealer a tip is the dealer
will tap the tip on the table and then put it into the toke box
next to them. (The reason why the dealer taps
the tip on the table is because the sound will alert the floorman that a tip is being put into the toke box
This is to deter the dealer from stealing chips.) At random times during the day or when the toke box
a dealer will come by and pick up the toke box
, take it to a lockbox and dump all of the
into it. Every 24 hours a committee of dealers (called the
) will pick up the lockbox and take it to a designated room. This room will usually have a
camera in it and there is an opening where dealers can walk by and watch the toke committee
all of the same color
and stick them into a rack. When all of the chips
have been mucked
and the racks filled each dealer will separately count the money and then they compare their
numbers with everyone else to make sure they came up with the correct amount. Then they start filling out paperwork while a couple of dealers will take the racks and
stack them into a locked container (a bag or a rolling box, each casino is different). One dealer will take the paperwork to the cashier and the other 2 dealers will
take the lockbox to the cage
. Once at the cage
is double checked by the cashier and then the paperwork is also double checked. This process normally takes about an hour to complete. Then the
cashier will take the dealers tokes
and deposit the
money into a bank account so at the end of two weeks the dealers will get their tips in their check with taxes taken out.
The toke committee
is a democratically elected group of dealers that come in on their own time (they
are never on the clock when they are working as a toke committee member) to pick up, count and escort the tips to the
. Depending on the casino, a toke committee
can have between 5-8 dealers on it. The most important part of the toke committee
is the paperwork.
The dealers have to calculate the total amount of tips, divide it by the number of dealers working, figure out vacation time, hour differences, and they fix any mistakes
that were made. I am always amazed that these dealers are able to keep everything straight. Again, each casino is different, but the average number of dealers that work in
a 24 hour period is around 300.
Historically, casino dealers have lived off their tips, or "tokes
," as in "tokens of
gratitude." Years ago, the dealers carried around their own toke boxes with their tips from that night. Each dealer kept their own tips. That benefited
dealers working peak hours and fostered competition for tips. It also put pressure on players to tip dealers, who cultivated gamblers in much the same way
bartenders do with their customers.
"At a casino where it was 'pit
the dealers definitely muscled players to tip, and, if they didn't, they were made to feel unwelcome at the table and in the casino," says Jim Kilby,
professor of gaming at the University of Nevada, Las Vegas, and a former dealer.
In the late 1980s, Mr. Wynn -- then the head of Mirage Resorts Inc. -- pioneered a big change that soon became the Vegas norm. He tweaked the system to combine
the tips from the blackjack, roulette, craps and baccarat dealers into one pot. The new arrangement was "by far the most equitable thing to do," says Mr. Kilby.
As a result, the modern toke
is no longer cash in the envelope at the end of a shift, but taxable income that appears
on a paycheck every two weeks. At most casinos, the dealers collect the money themselves under the auspices of a "
." At Wynn Las Vegas, the committee members collected the day's tips from the casino
floor at 4 a.m., then counted the money and presented the results to the casino cashier for verification, according to Mr. Pascal and the "Wynn Las Vegas Table Game
Operations Dealer Department Handbook." The money was then paid as part of each dealer's paycheck, supplementing their nominal $6.15 per hour wages.
As soon as the tips are dropped in that toke box
, they no longer belong to the casino. Dealer's know this and a
couple of them have taken the risk and stolen large amounts of money. When they are caught the casinos can't press charges because it's no longer their money and
it's very difficult to get 300 dealer's to agree to press charges.
Taking or making deduction on account of tips or gratuities unlawful;
employees may divide tips or gratuities among themselves.
1. It is unlawful for any person to:
(a) Take all or part of any tips or gratuities bestowed upon the employees of that person.
(b) Apply as a credit toward the payment of the statutory minimum hourly wage established by any law of this State any tips or gratuities bestowed upon the employees of
2. Nothing contained in this section shall be construed to prevent such employees from entering into an agreement to divide such tips or gratuities among themselves.
Dealers in Las Vegas have tried to unionize before but largely failed. When Steve Wynn changed the dealers tipping policy in 2006 that brought back the drive to unionize.
No local union was willing to go against Steve Wynn until the Transport Workers Union of America (TWU) stood up and supported the dealers. It has taken years for the dealers
in Las Vegas to get together, sign their union cards and then have a vote for a union. The
casinos have been using strong union busting tactics
to stop the union from growing and its worked because all but two casinos voted no for a union. In 2010
for a union.
law makes it illegal to refuse employment to a person for the sole reason that he or she is not a union member.
Nevada is a Right-to-Work
state. (NRS 613.230 - NRS 613.300
This means that dealers who vote to have a union get a labor contract that effects all the dealers at that casino, but only the dealers who actually want to be members
have to pay dues.
Nevada is an at-will employment state. Under this system, your employer may fire you for any reason and at any time with a few exceptions. The exceptions include terminating
your employment because of your race, age, sex, national origin, pregnancy, or disability. You may also be exempt from employment-at-will if you signed an employment contract
with your employer or you are covered by a collective bargaining agreement.